Terms of Service

To use the Platform you must create an account ("Account") and provide accurate registration information, including your name, contact details and professional credentials. You must keep this information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. Notify us immediately at support@notatio.ai if you suspect any unauthorised access to or use of your Account. We collect and handle your registration information in accordance with our Privacy Policy.

Notatio provides an AI-powered clinical documentation platform that helps registered medical practitioners generate clinical notes and related documents from their patient consultations (the "Services"). The Platform is a documentation tool for use by qualified practitioners in the course of delivering healthcare; it is not itself a provider of healthcare.

We may update, modify, add or remove features of the Platform from time to time. New features may be subject to additional terms and, where indicated, additional fees.

Access to paid features of the Platform requires payment of the applicable subscription fee ("Subscription Fee") as displayed at the time of purchase. Subscription Fees are payable in advance and, unless stated otherwise, are exclusive of applicable taxes.

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. Except as required by law or expressly stated in these terms, fees are non-refundable and no partial refunds are provided for unused portions of a billing period. We may change our fees with reasonable prior notice; changes take effect from your next billing period.

Each party must comply with the privacy and data protection laws that apply to it, which may include PIPEDA and provincial health privacy legislation in Canada, HIPAA in the United States, and the GDPR where applicable.

You are responsible for obtaining any consents required from patients before recording a consultation or submitting personal or health information to the Platform, and for complying with your professional and institutional obligations when doing so.

We handle personal information in accordance with our Privacy Policy. We may create and use de-identified and aggregated data that does not identify you or any patient to operate, evaluate and improve the Platform. No patient data is used to train, develop, or improve any of our AI models.

You must use the Platform in compliance with applicable laws, your professional obligations, and these terms. You must not:

• use the Platform other than for the purpose of preparing documentation in the course of delivering healthcare services;
• copy, modify, adapt, translate, reverse engineer, decompile or disassemble any part of the Platform, except to the extent permitted by law;
• sell, sublicense, rent, lease, transfer or share your Account or licence;
• introduce viruses or other malicious code, probe or test the vulnerability of our systems, or circumvent any security or authentication measures;
• use the Platform to build a competing product or to benchmark without our prior written consent; or
• use the Platform in any way that is unlawful, fraudulent or harmful.

Please report any defects in, or complaints about, the Platform to us promptly at support@notatio.ai.

The Platform may contain links to third-party websites, resources or services. These are provided for convenience only. We do not control and are not responsible for third-party content, products or services, and a link does not imply our endorsement. Your use of third-party services may be subject to separate terms.

Notatio Labs Inc. owns or licenses all intellectual property rights in the Platform and in all content we make available through it ("Notatio Content"). We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform and Notatio Content solely for the purpose of preparing documentation in the course of delivering healthcare services, for the duration of your subscription.

As between you and us, you (or your clinic or patients, as applicable) retain all rights in the consultation recordings, transcripts and clinical documents you create using the Platform. You grant us a licence to host and process that content solely to provide the Services and as described in our Privacy Policy.

If you provide us with feedback, suggestions or ideas about the Platform, you grant us a perpetual, irrevocable, royalty-free licence to use them for any purpose, including improving the Platform.

Each party must keep the other party's confidential information confidential and use it only for the purposes of these terms. A party may disclose confidential information to its personnel and advisers on a need-to-know basis, where required by law, or where the information was lawfully obtained independently of these terms.

You must take all reasonable steps to protect confidential information in your possession and must notify us promptly of any actual or suspected unauthorised access or disclosure.

The Platform, Notatio Content and the Services do not constitute professional medical or healthcare advice and are not a substitute for the professional judgment of a qualified practitioner.

Output generated by the Platform, including AI-generated transcripts and documents, may in certain circumstances be inaccurate, incomplete or inappropriate. You are solely responsible for reviewing, verifying and approving all output before relying on it or entering it into a patient record, and for all clinical decisions made in connection with your use of the Platform.

We make no warranty or representation as to treatment outcomes, or the fitness of any output for any particular clinical purpose.

We may suspend or terminate your access to the Platform if you breach these terms, if we are required to do so by law, or if we withdraw the Platform from your market. Where practicable, we will give you notice before doing so. If we withdraw the Platform from your market or terminate other than for your breach, we will provide a pro rata refund of prepaid fees for the remainder of your billing period.

You may terminate your Account at any time through your account settings or by emailing support@notatio.ai. Except as stated above, no refunds are provided on termination. Provisions of these terms that by their nature should survive termination (including intellectual property, confidentiality, indemnity and liability provisions) survive.

To the maximum extent permitted by law, you indemnify Notatio Labs Inc. and its officers, employees and agents against all losses, liabilities, costs and expenses arising out of or in connection with: claims by patients or third parties relating to your provision of healthcare services; your breach of these terms or of applicable laws or professional obligations; and your negligent or wilful acts or omissions — except to the extent the loss was caused by our unlawful conduct or wilful misconduct.

To the maximum extent permitted by law, the Platform and Services are provided "as is" and "as available", and we exclude all implied warranties, conditions and guarantees. Nothing in these terms excludes rights or remedies that cannot be excluded under applicable consumer protection law.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, loss of profits, or loss of data, and our aggregate liability arising out of or in connection with these terms is capped at the total fees you paid to us in the twelve (12) months preceding the event giving rise to the liability.

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Each party submits to the non-exclusive jurisdiction of the courts of British Columbia, Canada.

We may update these terms from time to time. For material changes we will give you at least 30 days' notice through the Platform or by email. If a change materially and adversely affects you, you may terminate your Account before the change takes effect and receive a pro rata refund of prepaid fees. Your continued use of the Platform after a change takes effect constitutes acceptance of the updated terms.

The parties are independent contractors. Nothing in these terms creates a partnership, joint venture, agency, fiduciary or employment relationship, and neither party may bind the other or create obligations on the other's behalf.

Your Account and licence are personal to you and may not be assigned or transferred without our prior written consent. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control. These terms, together with our Privacy Policy, constitute the entire agreement between you and us in relation to the Platform and supersede all prior understandings. If any provision of these terms is held to be unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

Questions about these terms? Contact us at support@notatio.ai.